Document No: PR07-F02 MassLab Customer Satisfaction Survey As Mass Laboratory and Consulting Services Inc., we aim to provide you with better service and increase our service quality. In this sense, we kindly ask you to fill out the evaluation survey below. The survey results you receive will be evaluated by us and will be kept strictly confidential. We thank you in advance for taking your valuable time to participate in our survey. Scoring: It represents evaluations of 1 (Bad), 2 (Poor), 3 (Average), 4 (Good) and 5 (Very Good). Company Name Company Official Email Phone 1. Communication of staff with you * 1 2 3 4 5 None 2. Technical competence and level of representation of staff * 1 2 3 4 5 None 3. Ability to reach authorized personnel quickly and at any time * 1 2 3 4 5 None 4. Our analysis scope is responsive to all your analysis requests * 1 2 3 4 5 None 5. Adequacy of our Scope of Accreditation * 1 2 3 4 5 None 6. Speed of response to your complaints and feedback process * 1 2 3 4 5 None 7. Status of being notified of delays * 1 2 3 4 5 None 8. Speed of sampling and acceptance processes * 1 2 3 4 5 None 9. Delivery time of analysis results and precision of measurements * 1 2 3 4 5 None 10. Understandability of the test report * 1 2 3 4 5 None 11. Adequacy of offer content and offer submission speed * 1 2 3 4 5 None 12. Analysis fee policy * 1 2 3 4 5 None 13. Accurate and timely billing status * 1 2 3 4 5 None 14. Adequacy of catalogue and brochure content and visuality * 1 2 3 4 5 None 15. The promotion of our company and the adequacy of our website * 1 2 3 4 5 None 16. Would you choose our laboratory for your next job? * Yes No None 17. Would you recommend our laboratory to other companies? * Yes No None 18. You can write your other opinions and suggestions in this area: Time's up
